As any homeowner will know, there is an abundance of carpet cleaning companies in and around London, but do you know what a professional carpet cleaning service should be able to provide? Heres a rundown of what we think you should be getting for your money.
When you are not satisfied with the work carried out by anyone, not just carpet cleaners, there is nothing more frustrating than having to pay more money to achieve the desired result. We think that carpet cleaners should return to your home, or office, to clean the area again until you are satisfied with the result free of charge of course.
Unfortunately, clear and honest pricing structures are rare within the carpet cleaning industry, with many companies advertising and quoting very cheap rates. These rates are often then doubled, tripled, and even quadrupled when the cleaner informs you of all the added extras. Clients often feel pressured by the cleaner to pay these additional charges due to bullying sales tactics. This should not be how carpet cleaning companies are seen, but a small minority have to ruin it for everyone. Always opt for carpet cleaner that is able to guarantee that the price you have been given is the total and final price.
State of the art equipment
There is no point in hiring a carpet cleaning company who are not willing to invest in new equipment and technology, as this means you are not getting the best possible cleaning result. If a cleaner is using old and outdated cleaning equipment, you will only get a cleaning result as good as you would expect in 1970. The carpet cleaning industry is constantly changing, and it is important that your professional cleaners keep up to date.
Real appointment times
When you book your carpet cleaning services, you shouldnt have to take the day off work to sit and wait at home for someone to arrive.
A professional company should be able to offer clients exact appointment times, and have their cleaning technicians arrive on time. You are paying them to provide you a service, it is not right that you should have to wait around for them. If you are unable to make a weekday, as many people are in work, your cleaning company should be happy to arrange you an evening or weekend appointment.
These are just a few of the things that we think every professional carpet cleaning company should be able to offer their clients. If you choose to work with someone that is unable to provide this standard of service, you probably wont be getting the best carpet cleaning either.